Faqs
Frequently asked questions from support
Getting started
How do I create Account?
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Do you service my area?
Our business address is Dallas Fort Worth Area. If we can reach you within one hour, you’re in!
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Do you bring your own cleaning supplies, products and equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Can I apply a coupon to an existing appointment?
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
What is your refund policy?
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
What is your cancellation Policy?
We ask that you provide at least 24 hours’ notice for cancellations or rescheduling to avoid a cancellation fee of $70.
Do you offer eco-friendly or green cleaning options?
Yes, we offer eco-friendly cleaning products upon request. These are safe for your family, pets, and the environment.
Do you clean baseboards?
Yes, our deep cleaning service includes baseboard cleaning. It’s an extra fee on top of our regular cleaning. Our cleaners use soft, microfiber towels with our cleaning solution and hand-wash the baseboards all around the house. They just keep going and going and going…
Are we insured?
Great question! Yes we are!
Can I book a Bi-Weekly/Monthly/Weekly cleaning just for the discount but get a onetime cleaning using the frequency discount and cancel the service?
No, discounts are for frequency cleanings (Bi-Weekly, Monthly, or Weekly). If you cancel after the first service, the discount difference will be applied to your initial balance as an One Time cleaning.
You can cancel or switch after 3 cleanings. We want loyal customers to take advantage of our deals!
Still have a question?
Got a question? We’re here to help! Reach out anytime, and we’ll get back to you quickly.
Contact
Trust & safety
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
What is your cancellation Policy?
We ask that you provide at least 24 hours’ notice for cancellations or rescheduling to avoid a cancellation fee.
Do you offer eco-friendly or green cleaning options?
Yes, we offer eco-friendly cleaning products upon request. These are safe for your family, pets, and the environment.